We work very hard to get our customer service right, so it's great to get emails like the one we received this morning!...
"I have used your service for the first time and I can honestly say I have NEVER had such good customer service!!! The high street is dying I believe due to poor service and they could learn a lesson from you.
"My initial enquiry was immediately impressive through the polite, efficient and friendly service given by Sam. The updates via email of my service agreement etc were a surprise! The message to advise me of the driver arrival this morning was followed by the polite,and the wish to take absolute care of my property by Dave the driver completed my experience. I will highly recommend your company to all I know. Thank you once again and please pass on my thanks to both Sam and Dave for their excellent service.
An epic 50 lap FI style race at the Gosport Karting Centre recently saw a combination of great skill, bullying, unsporting language and in some cases complete go kart incompetence delivered by the L&S team.
Despite certain individuals bringing the race to a halt several times due to poor driving skills, aggressive behaviour and dodgy hand signals, everyone had a jolly time.
Those attending will of course be aware of which category you fall into.
So with one black flag issued (mentioning no names) and several staff being rear ended, the evening drew to a close with Paul Micu taking 2nd on the Podium.
Just wanted to share an email we received from a grateful customer yesterday...
"I can't stress enough how grateful we are for the helpful attitude of your grab lory drivers, all three of them have been absolutely brilliant and have helped us manage the mess we go ourselves into with the tons of waste this project generates.
"The last guy who picked up two loads today has faced quite a challenge of accessing 7t of rubble with low hanging tree branches in the way of his HDS grabber. You could tell he wasn't keen to risk damaging the equipment and breaking the tree in the process but he stood up to the challenge, was very patient (it took quite a bit of time) and helped us slide the rubble mainly by hand to the only spot he could reach with the grabber. In all fairness, he could've said "it sucks to be you but I can't collect it from here" but he didn't thus saving us a massive effort of moving all of the heavy rubble pieces from our neighbour's drive, by hand to our soon-to-become drive which was absolutely the last thing we were willing to do today.
"I'm looking forward to continue our business, we will need quite a few more things including concrete, aggregate and more waste collection to be able to finish the garage project and do the extension in the very near future. It's probably not anywhere near your biggest project but it certainly is for us especially when doing everything ourselves and it's just good to have a one-stop-shop that provides very good services, pricing and timing.
"A massive thank you to your guys, you and company as a whole, I'm very happy to have found you!"