PART TIME – Customer Service Advisor

Sarah works closely with customers to understand how their business operates and to ensure L&S provides the right waste, concrete and site welfare solutions from the outset. She supports clients across construction, facilities management and wider commercial sectors, helping them plan services that are reliable, compliant and flexible enough to cope with the realities of live sites and changing demands.

Her approach is based on listening first and recommending practical solutions that genuinely make life easier, whether that’s setting up the right service for a new project or helping an existing customer adapt as their requirements change. Sarah focuses on building long-term relationships and acting as a consistent point of contact who understands the pressures her customers face.

Outside of work, Sarah enjoys horse riding and spending time outdoors whenever she gets the chance.

Sarah.riley@lswaste.co.uk
Mobile: 07717 823466
Office: 01329 840000

Matt has been with the company for 10 years and used to be a skip driver and was given the opportunity to develop further within the business. Matt now supports businesses looking for dependable waste and recycling services, helping them put the right solution in place from day one.

He works with customers across a range of sectors to understand how their sites operate and what matters most to them, whether that’s reliability, compliance or responsiveness.

His focus is on building long-term relationships and being a knowledgeable, approachable point of contact, who customers can rely on as their needs change and grow. Matt takes a practical, straightforward approach, making sure customers receive advice that fits their business rather than a one-size-fits-all solution.

Outside of work, Matt enjoys unwinding away from work with his wife and family and helps out with his boys’ football teams whenever he can.

Matt.ward@lswaste.co.uk
Mobile: 07747 612872
Office: 01329 840000

Nicky is often one of the first points of contact for L&S customers and plays a key role in keeping day-to-day services running smoothly. She works closely with customers, transport and operations teams to manage bookings, queries and service requests, ensuring communication is clear and nothing is overlooked.

With a calm, organised approach and a strong eye for detail, Nicky helps resolve issues quickly and efficiently, even when plans change at short notice. Her role is all about making the process straightforward for customers and supporting the wider team behind the scenes.

A few things about Nicky that people may not know include that she once went on the online Dragon’s Den, she received a phone call wishing her a happy birthday from Dec (of Ant and Dec fame!) and she was a pretty decent water-skier in her youth! Perhaps more impressive than that is her unique party piece, which involves taking matchsticks out of the box and lighting them with her toes!

Nicky.stanley@lswaste.co.uk
Office: 01329 840016

Nikki is responsible for leading the people and HR function at L&S Waste Management, supporting the business as it continues to grow while maintaining a positive and supportive working environment.

She is CIPD qualified, having achieved a postgraduate diploma in Human Resource Management at the University of Portsmouth, and brings a strong professional grounding to her role. Nikki works closely with managers and teams across the business on all aspects of employee experience, from recruitment and onboarding through to training, development and wellbeing. Her focus is on ensuring HR policies and processes are practical, fair and aligned with the day-to-day realities of the business.

In her role as HR Manager, Nikki supports managers with people matters, helps develop teams, and plays a key part in maintaining a strong, engaged workforce across all areas of L&S.

Outside of work, Nikki is a keen cyclist and enjoys getting out on two wheels whenever she gets the chance – a welcome change of pace from policies and procedures.

Paris leads the customer services team at L&S Waste Management, ensuring customers receive a responsive, helpful and straightforward experience from first contact through to service delivery.

With a strong background in customer-facing roles, Paris understands the importance of clear communication and calm problem-solving, particularly when customers are working to tight deadlines or dealing with last-minute changes. She plays a key role in supporting customers while coordinating closely with transport, operations and commercial teams behind the scenes.

In her role, Paris is responsible for managing the customer services team, maintaining service standards and continuously improving how enquiries, bookings and issues are handled.

Outside of work, you’ll normally find Paris at the gym or at the barn either working or competing horses. She loves staying active and being outside.

Darren supports the day-to-day management of L&S’s transport operations, helping ensure vehicles, drivers and routes are planned efficiently and safely.

With experience in transport coordination and fleet operations, Darren plays an important behind-the-scenes role in keeping collections and deliveries on track. He works closely with drivers and the wider transport team to respond quickly when plans change and pressures build.

In his role, Darren assists with route planning, compliance, vehicle availability and driver support, helping keep the wheels turning across the business.

Outside of work, Darren enjoys unwinding away from schedules and shift plans, making the most of his time outside the working day with a busy family life.

Luke is responsible for overseeing day-to-day operations across L&S Waste Management’s depots in Portsmouth, Fareham and Southampton, ensuring services are delivered safely, efficiently and on time.

With hands-on operational experience, Luke understands the challenge of keeping multiple depots running smoothly at the same time. He works closely with depot teams, transport and senior management to maintain consistent standards, manage workloads and respond quickly when plans change.

In his role, Luke oversees depot performance, health and safety, and operational coordination across the business, playing a key role in maintaining L&S’s reputation for reliability and professionalism.

Outside of work, Luke can usually be found pumping iron at the gym (or occasionally topping up the tan!), applying the same dedication to fitness as he does to keeping operations running smoothly.

Jackson is responsible for health & safety and environmental compliance across L&S Waste Management, helping ensure the business operates safely, responsibly and in line with all regulatory requirements.

With a strong understanding of compliance within the waste and environmental sector, Jackson works closely with operational teams to embed safe working practices across depots, vehicles and sites. His role is as much about education and support as it is about compliance, helping teams understand the why behind the rules.

In his role, Jackson oversees audits, training, compliance reporting and environmental standards, supporting L&S’s commitment to safety, sustainability and best practice.

Outside of work, Jackson swaps policies and paperwork for running shoes, dog leads and a hockey stick.

Dominic is responsible for managing L&S Waste Management’s transport operations, ensuring vehicles and drivers are deployed efficiently, safely and on time. With a strong background in transport and logistics, Dominic plays a key role in keeping collections and deliveries running smoothly across the business. He works closely with drivers, planners and operations teams to manage routing, vehicle availability and day-to-day transport challenges as they arise. In his role, Dominic oversees fleet performance, compliance and transport coordination, supporting are liable and responsive service for customers while maintaining high standards of safety and professionalism. Outside of work, Dominic enjoys following rugby and making the most of his time away from the day-to-day demands of transport planning.

Steve leads the commercial function at L&S Waste Management, collaborating closely with customers to deliver practical and reliable solutions in waste management, aggregates, concrete, and site support. With a strong background in commercial management and customer-facing roles, Steve understands the challenges of live sites, tight schedules, and last-minute changes. His approach focuses on building long-term relationships, maintaining clear communication, and doing what’s best for the customer. As the Commercial Director, Steve oversees sales strategy, key accounts, and business development to ensure customers receive straightforward advice and a responsive service. Outside of work, Steve is a dedicated Chelsea FC supporter and can always be counted on to share his opinions about the weekend’s results. When the weather is nice, you can usually find him on his local golf course.

Tony is responsible for the operational delivery of L&S’s ready mix concrete and concrete pumping services.With extensive experience in concrete operations, Tony understands that timing, planning and accuracy are everything. He works closely with customers and internal teams to ensure pours run smoothly, and customer demands are met in a timely and professional fashion. In his role, Tony oversees plant performance, concrete quality and site coordination, helping customers keep projects moving with minimal disruption and no unnecessary waste. Outside of work, Tony enjoys the 19th hole and watching PFC and can be seen in one of the local pubs enjoying a pour of a different mix!

Steve oversees day-to-day operations across L&S Waste Management, making sure services are delivered safely, efficiently and on time. With a strong background in waste and logistics operations, Steve is known for his hands-on approach and deep understanding of fleet, depot and site-based working. He plays a key role in maintaining operational consistency while continuously looking for ways to improve how the business runs. As Operations Director, Steve is responsible for operational performance, health and safety, compliance and team leadership across the business. Outside of work, Steve swaps hi-vis for golf clubs and enjoys time on the course-where precision and patience still very much apply.

Andrew is responsible for the financial management and governance of L&S Waste Management, supporting informed decision-making across the business. With over 25 years commercial & finance experience delivering profitable sales growth, Andrew brings a calm, structured approach to budgeting, forecasting and financial control. He works closely with operational and commercial teams to ensure financial discipline supports service delivery. In his role as Finance Director, Andrew oversees financial reporting, compliance and long-term planning, helping ensure L&S remains financially resilient in a demanding and regulated sector. Outside of work, Andrew is married with 2 daughters, enjoys travelling and most sport including playing golf.

Nigel is responsible for the overall leadership, performance and strategic direction of L&S Waste Management. With over 30 years experience in the waste and environmental services sector, Nigel has built a strong reputation for developing reliable, customer-focused operations that support long-term business growth. His background spans operational leadership, commercial decision-making and team development, giving him a broad understanding of what it takes to run a successful, well-managed waste business.In his role as Managing Director, Nigel oversees all areas of the business, including operations, finance, compliance and commercial strategy. He works closely with the senior management team to ensure L&S continues to deliver high standards of service while remaining agile, responsive and grounded in its core values.Nigel is particularly focused on sustainable growth, service reliability and investing in people, ensuring L&S remains a trusted partner for customers across the South. Outside of work, Nigel enjoys spending time with family and maintaining an active interest in the wider business and waste & logistics sector.